This shipping policy explains how orders are processed, handled, and delivered by DPI Merchandising, Inc., including information about carriers, timelines, costs, and important conditions related to shipping services.
When preparing orders for shipment, the company selects a carrier and service level that best aligns with the shipping option chosen at checkout. While customers may select a preferred shipping method, the actual carrier used may differ if an equivalent service level is available. This allows the fulfillment team to optimize delivery efficiency while maintaining the expected shipping standard associated with the selected option.
Estimated delivery times are based on the distance between the fulfillment center in Oregon and the destination address. These estimates begin once the carrier has received the package and do not include the time required to process, pick, and pack the order. Transit times are provided as general guidelines and are not guaranteed. Delays may occur due to factors outside of the company’s control, and shipping fees are not refundable based on delivery speed or timing.
For international deliveries, several shipping methods may be available depending on the destination. Expedited courier services typically offer faster delivery, often within a few business days after dispatch, while economy international options may take longer, sometimes up to two weeks. These timelines can vary depending on customs processing and local postal conditions in the destination country.
Orders can only be shipped to a defined list of countries where the company is authorized to distribute its products. Customers located outside of these regions are unfortunately unable to place orders for delivery due to licensing and distribution limitations. Additionally, certain products may be restricted to domestic shipping only, and these limitations will be clearly indicated on the relevant product pages.
Shipping costs are calculated during checkout and are influenced by several factors, including the total weight of the items, the delivery location, and the selected shipping method. Once an order has been dispatched from the warehouse, the shipping charges associated with that order are considered final and are not eligible for reimbursement.
From time to time, promotional offers may include reduced or free shipping. In such cases, orders are typically shipped using a standard delivery service, which may result in longer transit times compared to expedited options. Customers choosing these promotional shipping methods should be aware that delivery may take additional time.
Order processing generally occurs within one to two business days for in-stock items. International orders may require slightly longer processing times. Orders placed after midday Mountain Time or during weekends and holidays will begin processing on the next business day. Even when expedited shipping is selected, the order must first complete processing before it is handed over to the carrier. Tracking updates may take up to a full day to appear after shipment.
Providing a complete and accurate shipping address is the responsibility of the customer. Address fields are subject to character limits, and incorrect or incomplete information may delay processing or result in delivery failure. The company does not offer refunds for orders that fail to arrive due to incorrect address details provided at checkout.
Requests to modify a shipping address must be submitted as soon as possible. Changes are most likely to be successful if the order has not yet entered the fulfillment process. Once an order has been shipped, address modifications are no longer possible. For pre-order items, customers should proactively notify the company of any address changes well in advance of the shipping date.
Packaging methods vary depending on the type and quantity of items ordered. Apparel may be shipped in either protective envelopes or boxes, while artwork and similar items are typically rolled and sent in durable tubes. Orders containing multiple types of products may be divided into separate shipments, which can arrive at different times. Customers who do not receive tracking information for part of their order within a reasonable timeframe are encouraged to contact customer support.
Large or specialty items, such as statues or collector’s editions, may require separate packaging and additional shipping fees. These items are often shipped independently from other products due to their size or handling requirements.
Orders that include pre-order items will not be shipped until all items in the order are available in the warehouse. Partial shipments are generally not offered, meaning that in-stock items will be held until pre-order items are ready. Customers who prefer to receive items sooner should consider placing separate orders.
Certain shipping limitations apply based on delivery methods. For example, only shipments handled by specific carriers may be eligible for delivery to post office boxes. Additionally, some international shipments may not include full tracking capabilities once the package leaves the origin country.
In some cases, individual products may require exclusive checkout conditions due to their size or shipping complexity. These items must be purchased separately and cannot be combined with other products in the same cart. Attempting to include additional items may prevent the selection of a shipping option until the cart is adjusted accordingly.
Overall, this policy is designed to provide clarity on how orders are fulfilled and delivered, while outlining the responsibilities of both the company and the customer in ensuring a smooth shipping experience.